Client Care
Shipping & delivery.
Every piece leaves our Ankara atelier in TUTA-branded packaging. Clear timing, tracked journeys, no surprises at the door.
Free EU shipping over €250
Orders to EU member states over €250 ship free. Applies automatically at checkout.
3–8 business days
EU core in 3–5 days, wider Europe in 5–8 days. Furniture and larger pieces may take longer — we'll share a window at checkout.
Europe & Azerbaijan
We ship to every EU member state, the United Kingdom, Switzerland, Norway, and Azerbaijan. Other destinations available on request.
Tracked from atelier to door
You receive a tracking link the moment your parcel is handed to the courier, and a gentle note when it's delivered.
Rates.
All rates are per order, not per item. VAT is included for EU destinations.
| Zone | Countries | Timing | Shipping |
|---|---|---|---|
| EU core | DE · FR · NL · BE · AT · IT · ES · IE · DK | 3–5 business days | € 18 |
| Wider Europe | UK · SE · NO · CH · CZ · PL · GR… | 5–8 business days | € 28 |
| Azerbaijan | Azerbaijan | 4–7 business days | € 45 |
| Free | Any EU destination, orders over €250. | € 0 | |
Duties & customs.
EU deliveries are DDP — all duties and VAT are included in the price you see. No surprises on arrival.
For the UK, Switzerland, Norway, and Azerbaijan, local duties and VAT are the buyer's responsibility and are collected by the courier on delivery.
Furniture & large pieces.
For rugs over 2 × 3 m, lounge chairs, and larger case goods, we use a dedicated courier and schedule delivery by phone 24–48 hours in advance. A small signature is required at handover.
A question about a specific order?
We reply within one business day — usually faster via WhatsApp.